Company Summary
LogicTree is a fast-growing technology company and the leading provider of innovative traveler information solutions for state and local governments. Our customers are public transit agencies and state department of transportation. LogicTree’s transit and 511 products provide travelers with easy and intuitive access to transit and traffic information by voice, SMS, email or the Web. Our solutions focus on connecting government agencies to their customers, making access to transit and traffic information easy and intuitive.

LogicTree is currently looking for a Customer Support Engineer in Bowie, MD to join our Operations team and drive excellence in customer service.

Position Summary
The Customer Support Engineer will be part of a team providing second and third level customer technical support for LogicTree’s Hosted and Turnkey Multi-Channel Communications Platform and solutions. This position will provide application troubleshooting and support for LogicTree’s Transit and Transportation applications as well as database administration support. In addition, this position will develop and support operation tools to facilitate and automate key operational processes. The incumbent will be expected to cross train and provide backup support for LogicTree’s operations team. This position will be part of a team providing 24x7 support and will be included in an on call rotation.

Primary Responsibilities

• Responsible for customer support and application support in accordance with LogicTree’s Operational processes
• Design, develop and implement Operational support tools to automate key operations processes
• Perform maintenance as necessary on LogicTree’s server and application infrastructure.
• Monitor data backup activities and perform data restorals as necessary
• Database Tuning and support for Mysql Databases
• Participate in the development and ongoing improvement of customer support processes
• Establish and control system access and security in accordance with LogicTree Security policies and procedures
• Identify and drive opportunities to improve service or lower costs through automation or process improvement

Required Skills

• Bachelor’s degree in a technical discipline is preferred
• Development experience with Java, J2EE, Grails, hibernate and Spring
• Database and MySQL Experience with strong Database administration focus
• Scripting and/or runbook automation experience
• Experience working in a 24x7 server and network operations environment
• Customer support experience
• Excellent analytical and troubleshooting skills
• Sound judgment and the ability to work independently
• Excellent organizational, written and oral communication skills.
• Ability to follow written/oral instruction and procedures
• Ability to participate in an on-call rotation.
• Knowledge of MS Office Suite and Visio

Desired Skills

• Experience with any of the following Software packages; Tomcat, SIPX, Perl, ZenOSS, Wiki, Jira, Jasper and OTRS
• Configuring and deploying Dell and HP server products.
• SVN and Sharepoint Administration experience

If you are interested in joining our team, please send us your cover letter and resume and include "LogicTree Customer Support Engineer" in the Subject Line. Click Here To Send.