Innovative 511 solutions from LogicTree, LLC® and Qwest®
Whether travelers are on the go or at home they need reliable, easy access to accurate travel information. Our broad set of solutions allow you to provide your customers with fast, personalized access to real-time information delivered over the award-winning Qwest nationwide network, known for speed, uptime and reliability. Services include:
WHY QWEST & LOGICTREE, LLC?
511 SOLUTIONS IN ACTION
Qwest® and LogicTree, LLC have successfully deployed comprehensive 511 solutions across the nation. Customers experienced a variety of successes from unanticipated high adoption rates to cost cutting and improved customer service. Below are just a few examples.
With a seamless transition to their new system, simplified reporting and broad adoption–all within budget and on time–the system exceeded Alaska DOT’s expectations.
"When it first went live 100% of reporters were able to use the tool with no issues. It was phenomenal." - Jill Sullivan, Alaska DOT
The largest integration and services scope for a 511 system procured to date, Florida’s statewide system launched with the IVR receiving over 4.5 million calls in the first 18 months. Per independent study, the Florida 511 system is the highest utilized system per capita in the U.S. The Statewide 511 system won the 2009 Florida ITS Project of the Year Award.
South Carolina DOT
South Carolina’s 511 system is uniquely tailored to the end-user. Using a location based search the system can report incidents within near the caller’s location. This approach offers more accurate reporting of traffic information and a better user experience.
To overcome the unique hurdles of limited data coverage in Wisconsin, a custom solution was developed to provide statewide information. Now the state boasts a call system that provides comprehensive traffic data and alerts with a dramatic spike in call volumes during adverse weather conditions, all without service interruption.
* Qwest Received the Atlantic ACM Award for Best-in-Class Network Performance (‘10, ‘09, ‘07)
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