LogicTree - Qwest 511.pdf

Innovative 511 solutions from LogicTree® and Qwest®

Whether travelers are on the go or at home they need reliable, easy access to accurate travel information. Our broad set of solutions allow you to provide your customers with fast, personalized access to real-time information delivered over the award-winning Qwest nationwide network, known for speed, uptime and reliability. Services include:

• Traffic Alerts & Incidents
• Travel Speeds & Times
• Weather Forecasts & Road Conditions
• Parking Availability, Locations & Alerts
• Personalized Travel Services & Profiles

WHY QWEST & LOGICTREE?

• 3 of the 4 largest 511 Traveler Information Systems and 5 of top 15 public transit agencies in North America are powered by LogicTree, supporting millions of inquiries per year.
• Since 1997, LogicTree has been an industry innovator serving public transit agencies and State DOTs
• Qwest’s award-winning network* has an extensive national and international footprint supporting 40 Gbps capability
• Rely on the fully redundant Qwest network with industry leading SLAs and 99.999% network availability. 

Features

• Versatile communications environment utilizing voice, web, SMS, mobile web and mobile apps
• Incorporates unified voice, web, SMS, social networks, email, and mobile applications
• Aggregates and disseminates data from multiple disparate 3rd party sources
• Provides personalized, location-based, device independent services

Benefits

• Improve customer service with faster information delivery times and more options
• Streamline data sources into a single, multi-modal platform for all types of customer communication
• Provide up-to-date information, even during emergencies and peak call times
• Minimize demand on your current infrastructure
• Broad cost effective, set of solution options, customized to your regional needs
• Easy to use reporting and management tool

511 SOLUTIONS IN ACTION
Qwest® and LogicTree have successfully deployed comprehensive 511 solutions across the nation. Customers experienced a variety of successes from unanticipated high adoption rates to cost cutting and improved customer service. Below are just a few examples.

Alaska DOT
With a seamless transition to their new system, simplified reporting and broad adoption–all within budget and on time–the system exceeded Alaska DOT’s expectations.

"When it first went live 100% of reporters were able to use the tool with no issues. It was phenomenal." - Jill Sullivan, Alaska DOT

Florida DOT
The largest integration and services scope for a 511 system procured to date, Florida’s statewide system launched with the IVR receiving over 4.5 million calls in the first 18 months. Per independent study, the Florida 511 system is the highest utilized system per capita in the U.S. The Statewide 511 system won the 2009 Florida ITS Project of the Year Award.

South Carolina DOT
South Carolina’s 511 system is uniquely tailored to the end-user. Using a location based search the system can report incidents within near the caller’s location. This approach offers more accurate reporting of traffic information and a better user experience.

Wisconsin DOT
To overcome the unique hurdles of limited data coverage in Wisconsin, a custom solution was developed to provide statewide information. Now the state boasts a call system that provides comprehensive traffic data and alerts with a dramatic spike in call volumes during adverse weather conditions, all without service interruption.

* Qwest Received the Atlantic ACM Award for Best-in-Class Network Performance (‘10, ‘09, ‘07)
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