Upcoming Events

Community Transit Association of America Annual Meeting/Expo
June 5, 2011
Indianapolis
ITS Canada Annual Conference
June 12, 2011
Vancouver, Canada
APTA Rail Conference
June 12, 2011
Boston, MA
National Rural ITS
August 28, 2011
Coeur d'Alene, ID
APTA Annual Conference & Expo
October 3, 2011
New Orleans, LA
ITS World Congress
October 16, 2011
Orlando, FL

Public Transit Solutions from LogicTree® and Qwest®

application/pdf iconLogicTree- Qwest Transit.pdf

Deploy a more robust, flexible public transit information system

Cut costs, attract new riders, and deliver fast, accurate transit information to your customers via our easy-to-use automated system. With a user-ex­perience designed to encourage new riders or visi­tors and features that serve frequent or experienced travelers, LogicTree’s customer service automation platform services include:

  • Scheduled Arrival
  • Real-Time Arrival
  • Trip Planning & Itineraries 
  • Fare & SmartCard Automation 
  • Reservations & Trip Confirmation 
  • Operator Pick Board

WHY QWEST & LOGICTREE?

  •  3 of the 4 largest 511 Traveler Information Sys­tems and 5 of the top 15 public transit agencies in North America are powered by LogicTree, supporting millions of inquiries per year
  • Since 1997, LogicTree has been an industry innovator serving public transit agencies and State DOTs
  • Qwest’s award-winning network* has an extensive national and international footprint supporting 40 Gbps capability
  • Rely on the fully redundant Qwest network with industry leading SLAs and 99.999% network availability

PUBLIC TRANSIT SOLUTIONS IN ACTION

Five of the top 15 public agencies in North America have chosen LogicTree to complement their existing call centers, reducing cost and improving customer service for millions of passenger inquiries per month. See how we have helped organizations like yours in the stories here.

RTD Denver

As the 15th largest public transit agency in the U.S., Regional Transportation District, RTD Denver, services nearly 100 million people each year in the Denver metro area. Faced with increased ridership and an overworked call center RTD turned to LogicTree’s Scheduled Arrival System to help provide superior customer service. In July 2009 the system launched successfully on-time. RTD saw a rapid increase in users of the system, with nearly 50% of callers requesting the automated system. At the same time, operator transfers, hold times and call durations dropped significantly. Usage in the first year was twice what was expected.

Washington Metropolitan Area Transit Authority

WMATA is the 8th largest agency in North America, servicing over 1.1 million trips each day. Operating since 2002, WMATA’s customer service automation platform receives over 400,000 inquiries each month that include real time and scheduled bus and train arrival, transit trip planning, and farecard automation. The system also provides scheduled arrival information for 17 regional transit agencies around the metropolitan DC area.