logicTree -liberating information through voice access

TravelerSpeak™ 511 gives your callers quick, personalized access to the travel information they want and gives you the ability to influence traffic through outbound alerts – all based on a carrier-grade communications platform that can evolve as you do.�

TravelerSpeak 511 solutions handle millions of 511 traveler information calls annually. Our experience and knowledge of integrating numerous backend data feeds and our ability to provide superior speech recognition and Interactive Voice Response (IVR) User Interface provides state DOT's with a superior 511 service. We have established industry relationships with content providers for all related data feeds and understand the challenges and requirements for seamless data integration and dissemination of travel advisory information via voice and synchronized text/data.

Benefits

Satisfy Callers
Give callers the information they need quickly – whether it’s traffic incidents, construction, or weather conditions, even during peak calling hours.� TravelerSpeak 511 is designed to understand various accents, dialects, and the multiple names often given to the same route. The system even picks up dropped calls where they left off, to enhance call flow and get customers moving.
Contain Costs
By maximizing call efficiency, TravelerSpeak speeds call flow, decreases call time, and your cost per call is lower.� Everyone wins.
Deploy Rapidly
TravelerSpeak 511 can be deployed in a matter of months. That’s because it is designed by LogicTree, with a proven track record for designing and deploying transit solutions. We start with the existing infrastructure that all 511 deployments require, then build upon that with the customization you need.
Reach Out to Influence Traffic
With TravelerSpeak 511, you do more than answer calls. With built-in outbound calling capabilities, you can proactively push information to 511 users. By steering callers away from bottlenecks and hazards, you positively influence traffic.

Features

Personalized 511™
Frequent callers can personalize the system to recognize their phone number, and speed their calls through shortcuts. They can register to receive text alerts without calling in or even have the system call them at a certain time to give them an update on their commute. Personalized 511 satisfies your customers, while minimizing your call times and costs.
Common Communications Platform
LogicTree is the only 511 provider that also provides the full range of transit agency IVR services. The TransitSpeak solutions use the same common Multi-Modal VoxLinx Gateway communications platform that can provide multiple services simultaneously. That means your TravelerSpeak 511 system can be extended to include the TransitSpeak suite of IVRs including Transit Trip Planning, Routes & Schedules Information, and Paratransit. When you add TransitAlert, it can also serve as an emergency communications platform.
Travel Services
With TravelerSpeak 511, you can offer your callers information about nearby restaurants, gas stations, hotels and other services – just like the blue traveler services signs on highways nationwide. This gives you a source of advertising-based revenue that you can use to support your 511 service.
Extra Capacity to Handle Call Peaks
Nothing turns a customer off faster than the inability for their calls to get through, particularly during peak, high-traffic hours. By pooling ports, the system can handle your highest call surges.
Web-Based Reporting and Administration
Your agency personnel have secure access to real-time statistics of your system. This web-based reporting tool is customizable to include statistics that are most pertinent to your agency. We have used the same web-based approach to system administration enabling you to manage your system using a normal web browser.