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VoxLinx™ Gateway provides a unified, web browser based reporting capability. Customers can create pre-defined reports reflecting call center and system activities such as:
- Management Reports: inbound and outbound call statistics, system usage reports (speech tree statistical reports), calls handled by the system vs. transferred to operators, average call time, and more.
- Call Center Reports: average call length, call termination points, transactions by account number or call, call detail reports showing caller interaction with the system, and system utilization.
- Technical Reports: line and port utilization, inbound/outbound transfer information, etc.
- Ad Hoc Reports: selected fields from the caller record database can be exported to an Excel spreadsheet. These reports can be refreshed as needed with current data.
