At the core of LogicTree’s targeted solutions for automating business processes is VoxLinx™. Unlike legacy Interactive Voice Response (IVR ) systems, the VoxLinx™ Gateway is a platform that enables call handling and system interaction through the use of natural speech and/or simultaneous screen display.
VoxLinx' s standards-based, extensible softswitch technology allows for seamless integration with backend systems such as CRMs, ERPs, Outage Management, Trouble Ticketing, Scheduling, Trip Planning systems, Call Center support software systems, etc. Running applications on top of VoxLinx™ results in a complete system that integrates call handling, customer interaction, and access to your backend systems. This integrated approach eliminates the need for multiple disparate systems resulting in substantial cost savings and faster implementation of solutions.
Using the VoxLinx™ platform, LogicTree Corporation and its wholly owned subsidiary, BTSLogic provide the following suite of solutions currently implemented for numerous large public and private organizations: TransitSpeak™ Transit and Transportation Solutions and Enterprise Contact Center Solution.
