LogicTree is the leading provider of speech-enabled solutions for transit and transportation agency call centers.
- Our TransitSpeak™ family of Intelligent-IVR™ products automates complex customer service tasks such as Transit Trip Planning, Fixed Route Schedules, and Paratransit Trip Confirmation and Scheduling.
- Our TravelerSpeak™ 511 Traveler Information systems provide traveler information to 40% of the 511 service population in the
United States
Solutions Overview
LogicTree’s patented technology provides personalized, real-time information, such as traffic conditions or late arriving buses or trains, to travelers in both text and speech. Our unique blend of transit and transportation experience, patented technology, and speech automation expertise allows us to deploy Intelligent-IVR solutions rapidly and affordably, helping agencies improve customer service and lower call center costs.
Transit History
In 2002, LogicTree deployed the nation's first speech enabled trip planning system for the Washington Metro Area Transit Authority (WMATA). In 2004, we deployed the first speech enabled paratransit trip management system for JAUNT in Charlottesville, Virginia.
Current LogicTree customers include the Washington Metropolitan Transit Authority (WMATA), Valley Metro RPTA, Rochester-Genesee Regional Transportation Authority (RGRTA), and the state Department of Transportation of Florida, North Carolina, Virginia, and Missouri.
LogicTree is an active member of American Public Transportation Association (APTA) and the Canadian Urban Transit Association (CUTA).
