TransitSpeak FRS

Easy, quick access to schedule information for bus and rail is critical to attracting new transit customers and servicing an agency’s core ridership. As ridership continues to increase in response to rising gas prices and congestion, the burden on agency call centers continues to grow. LogicTree’s TransitSpeak^TMFRS allows agencies to automate their most common of calls:

“What bus stops here? When does it leave? Where do I get off?”

These simple questions occupy the majority of transit information inquiries for most agencies.

TransitSpeak^TMFRS speech-enabled IVR allows your agency to:

Handle the increasing call volumes without expanding your call center.
Avoid busy signals and long hold times,
Provide customer service 24 x 7
Improve customer service for those riders that need a little extra help.

TransitSpeak FRS Features:

Automated Routes & Schedules Information: FRS provides access to bus & rail schedules over the phone based upon time of day and day of the week, referenced to route names, stop ID’s, landmarks and route directions.
Information in multiple formats: Callers can ask to receive information via voice and SMS text message.
Dynamic Messaging: Agencies dynamically record and upload public service announcements (PSA’s) for general audiences or for those requesting information about a particular route or stop.
Comprehensive Reporting: TransitSpeak^TMprovides insight into your customer’s requests, detailing the trends and calling patterns for each type of service your agency provides.

FRS opens the door to customer service automation for all agencies, no matter the size of their fleet or budget.