Standing at a bus or rail stop, every transit customer has the same questions:
"Where is my bus? When is the next bus or train coming?"
TransitSpeakTM RTA provides an inexpensive way to provide automated customer service for these calls by leveraging the information provided in your agency’s CAD/AVL system. RTA can serve as the foundation of automated customer services that can economically expand to provide more customer service support as your agencies needs and budget expand.
TransitSpeakTM RTA speech-enabled IVR allows your agency to:
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Handle the increasing call volumes without expanding your call center.
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Avoid busy signals and long hold times.
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Provide customer service 24 x 7.
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Frees up customer service agents to handle more complicated requests.
TransitSpeak RTA Features:
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Real-Time Arrival Information: Provides callers with access to real-time arrival information for fixed route bus and rail services based upon stop ID or station name. Integrates directly with your CAD/AVL feed.
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Dynamic Messaging: Agencies dynamically record and upload public service announcements (PSA’s) for general audiences or for those requesting information about a particular route or stop.
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Comprehensive Reporting: TransitSpeakTM provides insight into your customer’s requests, detailing the trends and calling patterns for each type of service your agency provides.
