TransitSpeak^TM Trip Planner IVR brings the comprehensive trip planning information available on an agency’s website to the phone. TransitSpeak can reach these customers without the need for an internet connection, PDA or web-enabled phone - anytime, anywhere. A simple phone call to an agency’s customer service phone number is all it takes.

TransitSpeak^TM Trip Planner can fully automate your center’s lengthiest calls, those asking:

“How do I get from Point A to Point B?”

These calls originate from new potential customers not familiar with your transit service or from those customers going to a destination other than their normal commute. Through user-friendly, proven speech automation, TransitSpeak^TMTrip Planner provides the same itineraries as available on the agency’s website.

LogicTree pioneered the use of speech-automation for phone-based trip planning back in 2002 when we installed the world’s first trip planning IVR for Washington Metro Area Transit Authority (WMATA). To this day, the depth and breadth of services provided by TransitSpeak^TMare unmatched by any phone-based trip planner on the market.

TransitSpeak^TMTrip Planner allows your agency to:

Handle increasing call volumes without expanding your call center
Avoid busy signals and long hold times
Provide customer service 24 x 7, even for your most demanding calls
Improve customer service and remove informational barriers for new customers seeking to use public transportation.

TransitSpeak Trip Planner Features:

Point-to-Point Trip Planning: Customers can request itineraries from any address, landmark, metro stop or intersection in an agency’s coverage area – Includes all available service modes, bus, rail, ferry, etc.
Complete Itineraries: Includes walking distances, transfers for all available service modes (bus, rail, ferry, etc.), fares and reverse itineraries.
Information in Multiple Formats: Callers can ask to receive information via voice and SMS text message.
Dynamic Messaging: Agencies dynamically record and upload public service announcements (PSA’s) for general audiences or for those requesting information about a particular route or stop.
Comprehensive Reporting: TransitSpeak^TMprovides insight into your customer’s requests, detailing the trends and calling patterns for each type of service your agency provides.