LogicTree leads the market with more deployed speech-enabled 511 systems than any other company. TravelerSpeak™ 511 gives callers quick, personalized access to the travel information while giving DOT’s a powerful, flexible communications tool to effectively communicate to the traveling public.

TravelerSpeak^TM 511 solutions handle millions of 511 traveler information calls annually. Our experience and knowledge of integrating numerous backend data feeds and our proven TravelerSpeak product approach provides state DOT's with a comprehensive and reliable 511 service.

TravelerSpeak^TM 511 Features

Personalized 511™: LogicTree has led the 511 market with innovative Personalized 511 services. Registered 511 account holders can sign up to receive free voice, SMS and email alerts about traffic conditions on their commute or long distance trip. Streamlined call flows speed inbound calls through the menus and quickly service travel information requests. Personalized 511 satisfies your customers, while minimizing the demand on your telephony infrastructure.
Product-Based Approach: Because TravelerSpeak^TM is a product-based solution, our 511 systems can be deployed in a matter of months, not years. Our modular, product-based approach allows for a customized 511 solution with the benefits of a low-risk product deployment. Each deployment is customized to understand various accents, dialects, and the multiple names often given to the same route.
Common Communications Platform: LogicTree’s patented VoxLinx^TM Communications Platform accommodates for the changing role of 511 in the overall Traveler Information market. 511 is just one component of a larger Traveler Information market that includes new dissemination paths (On-board navigation systems, next generation PND’s and PDA’s, etc.) and new services (Location based services, alternate routing, etc.). LogicTree’s communications platform can effectively manage these new paths and data sources as they come available, thereby maximizing your DOT’s investment in 511.
Your DOT’s 511 system can also support an integrated Trip Planner and Fixed Route Service IVR directly into the 511 system, to provide travelers with a single IVR portal.
Extra Capacity to Handle Call Peaks: Nothing turns a customer off faster than the inability for their calls to get through, particularly during peak, high-traffic hours. LogicTree’s Bursting Infrastructure assures that your 511 system can handle your highest call surges and communicate with travelers when it is most critical, during weather emergencies and other emergency conditions.
Dynamic Messaging: Through LogicTree’s proprietary PSA Manager, DOT’s can quickly and dynamically record and upload public service announcements (PSA’s) for weather related and civil emergencies, planned events, Amber Alerts, etc. These PSA’s can be targeted to specific regions within a state, specific roads and cities to give DOT’s the maximum flexibility to communicate to the traveling public and effectively help manage traffic. PSA’s are also integrated with the Personalized 511^TM functionality for another level of proactive communications.

TravelerSpeakTM 511 Features

TravelerSpeak^TM 511 Features