logicTree -liberating information through voice access

With the increase in commuter volumes and congestion in cities and suburbs across the US, today's transit agencies increasingly face the same challenge: how do you increase transportation market share, improve service, and simultaneously hold down costs?

Many agencies have realized that to grow market share, they need to grow their "share of mind" of the American consumer. They increasingly try to integrate public transportation into public awareness, even for potential riders who do not use public transportation for work.

The Internet made it possible to provide riders with customized information about how to use public transport to get where they want to go, when they need to go. But many riders don't have the time, inclination, or ability to use web-based tools.�

LogicTree's VoxLinx™ platform adds a telephone (softswitch) front-end interface for your existing trip planning applications and locations databases. It is an incremental investment that integrates with your existing systems investment. And, because the system is software and server based, it can expand incrementally with less investment than traditional hardware-based systems.�

Benefits

Increase Ridership.
Reduce information barriers to transit use by helping riders plan trips over the phone.
Leverage Existing Assets.
Phone-enable existing trip planning applications and integrate horizontally with other transit applications or agencies.
Customer Self Service.
Offer riders a 24x7x365 self-service option that is consistent, fast, and available to anyone with a telephone.
Customer Visibility.
Have greater insight into system usage and rider demand with up-to-the-minute web-based reports.�
Call Center Efficiency.
Decrease agent transaction time with enhanced screen pops that display all information entered by the caller.� Off load routine information requests from your operators allowing them to focus on more complex, higher value calls.

Features:

Provide a Consistent, High Quality Customer Service Experience.
The Extreme Speech Recognition (XRF) feature of VoxLinx™ is advanced �to the point that natural speech can replace the keypad as the user interface. A carefully designed speech enabled Interactive Voice Response (IVR) User Interface provides the best user self-service experience for the lowest cost.�VoxLinx™ never gets angry, impatient or has a bad day.
Step by Step Trip Planning.
Help riders figure out how to use public transportation to get to where they need to go by delivering step-by-step trip itineraries to and from any address, landmark, intersection or metro stop.�
Provide Information Anytime to Any Device.
The "future proof" VoxLinx™ platform can evolve as your technology needs change.� The unique�Multi-Modal, softswitch�technology in the VoxLinx™ platform can provide new integrated voice and data services to your riders. For example, VoxLinx™ could send a map to the caller's cell phone showing a route or email a list of directions to the caller.�
A Voice Portal to Other Services and Systems.
Riders often need information for many separate, but interconnecting, systems and services within a metropolitan area.� And, they don't want to have to call a different number for each piece of information. The VoxLinx™ Trip Planning Solution is one of a suite of transit solutions. Therefore, the same platform can be easily extended to provide 511 Traveler Information, Paratransit scheduling services, and routes and schedules. It can also link to other regional systems to provide riders with holistic, inter-modal trip planning.
Continuous Knowledge Retention™.
Ever enter information over the phone only to have an operator later ask you for the information again?� We hate that too. That's why we built VoxLinx™ to capture the entire history of a caller's call and pass that information to an operator "screen pop" if a caller transfers.
Caller Usage Reports.
See to the information that callers request and the services they use with real time web-based reports. You can also hear recordings of individual caller sessions.
In House or Out-Sourced.
Manage the application infrastructure in your own data center or have LogicTree provide it as a hosted service