LogicTree, LLC MCP™ Products & Services Overview

LogicTree’s products and services work together to deliver integrated multi-channel communication that provides automated customer service solutions for your organization. Our solutions focus on connecting agencies to their customers, making access to transportation, traveler and other unique data information easy and intuitive. The information, whether delivered via voice or visually, will be consistent across all platforms – web, IVR, or mobile applications.

Your data set can be uniquely applied to application modules that were built to support specific service needs for the public transit and traveler services customer base.

Learn more about the products, features and service solutions that LogicTree, LLC offers:


Product Features

Integrated, flexible and intuitive multi-channel communication features.

SaaS Solutions

State-of-the-art infrastructure for reliability, capacity, and advanced functionality.

Public Transit

Informative and easy-to-use automated information delivery solutions to improve public transit customer service.

Traveler Services

Intelligent transportation solutions for motorist and vehicle operator safety and convenience.

Professional Services

Expert development, engineering, project management and user experience resources.

Email
  • SMS

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent's screen, speeding up the delivery of service and enhancing the customer experience.

  • Email

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent’s screen, speeding up the delivery of service and enhancing the customer experience.

  • Web

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent’s screen, speeding up the delivery of service and enhancing the customer experience.

  • Call Center Automation

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent’s screen, speeding up the delivery of service and enhancing the customer experience.

  • Mobile Apps

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent's screen, speeding up the delivery of service and enhancing the customer experience.

  • Social Media

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent’s screen, speeding up the delivery of service and enhancing the customer experience.

  • QR Code

    Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent’s screen, speeding up the delivery of service and enhancing the customer experience.