LogicTree technology supports multiple hosting options, one of which includes a LogicTree hosted software as a service (SaaS) solution; however, the LogicTree products and services work with on-premise solutions as well, and our team will work with you to determine the solution that best fit your needs and data system(s) integration.

LogicTree’s hosted SaaS solution service is delivered from Qwest’s secure, Cybercenter facility in Sterling, VA. The facility is directly connected to Qwest’s OC192 Fiber Network and utilizes QWEST’s IQ SIP trunking for voice transmission. Under this approach, calls to your customer service number will be routed from the local exchange network to the QWEST OC192 Fiber Network. Only calls requiring interaction with a customer service agent will then be forwarded to a call center.

Benefits associated with the LogicTree hosted SaaS solution deployment approach include:

• Maintains the existing customer support line main number.
• Utilizes the full capacity of the existing phone switch without provisioning additional lines, creating a telecom savings as no additional incoming trunks are required.
• Requires no equipment space, power or additional system administration.
• Provides connectivity to a Tier 1 carrier – Qwest - through redundant telephony, network and equipment layers.
• Provides the ability to handle surges in call volume due to weather events or transit system outages.

LogicTree Bursting Platform

LogicTree has built a robust bursting platform available to provide additional capacity to handle spikes in call volumes during storms and other emergency events. Access to the LogicTree bursting platform is seamless and automatic. Details of the bursting capability are as follows:

• Surge capacity to handle 4,000 simultaneous calls, or 3.8M calls per day.
• Total platform capacity of approximately 80 million minutes per month.
• Seamless transfer of callers during peak usage.
• No additional fees or premium MOU charges for use of the bursting platform.
• All functionality and floodgate messaging available during bursting events.
• The bursting platform is built on a robust design which provides high levels of redundancy and scalability through the use of multiple IP trunks and redundant infrastructure.