LogicTree, LLC technology supports multiple hosting options, one of which includes a LogicTree, LLC hosted software as a service (SaaS) solution; however, the LogicTree, LLC products and services work with on-premise solutions as well, and our team will work with you to determine the solution that best fit your needs and data system(s) integration.
LogicTree, LLC’s hosted SaaS solution service is delivered from Qwest’s secure, Cybercenter facility in Sterling, VA. The facility is directly connected to Qwest’s OC192 Fiber Network and utilizes QWEST’s IQ SIP trunking for voice transmission. Under this approach, calls to your customer service number will be routed from the local exchange network to the QWEST OC192 Fiber Network. Only calls requiring interaction with a customer service agent will then be forwarded to a call center.
Benefits associated with the Logictree, LLC hosted SaaS solution deployment approach include:
LogicTree, LLC has built a robust bursting platform available to provide additional capacity to handle spikes in call volumes during storms and other emergency events. Access to the LogicTree, LLC bursting platform is seamless and automatic. Details of the bursting capability are as follows: