LogicTree’s Transportation Services suite provides public transit operators with effective and economic customer service automation solutions for the most frequent interactions between your Agency and the public transportation user. We help attract new customers with easy-to-use applications for new or ”novice” transit users, and provide targeted features for the frequent or “power” user . Five of the top 15 public agencies in North America have chosen LogicTree for the dissemination of information to their transit customers, servicing millions of inquiries per month.
LogicTree’s Scheduled Arrival application enables new and frequent users of the transit system to get accurate schedule information quickly and easily 7x24x365 – by simply identifying a stop location by intersection, landmark or stop number. As this typically accounts for 50% or more of all inquiries, automating them enables the agency to handle more calls, shorten hold times, proactively market other services, and have live agents focus on providing specialized assistance – all while dramatically reducing overall customer service delivery costs.
Real-Time Arrival is a valuable customer service convenience where predictive or actual arrival information is available. Because real-time arrival data changes continuously it encourages your best customers to inquire more frequently, actually increasing the volume of inbound inquiries. For the same reason, it is ideally suited to automation, especially when combined with LogicTree’s Intelligent Personalization feature – enabling you to handle more customer inquiries and provide better service to customers who need it most.
LogicTree’s sophisticated application for trip planning provides detailed point-to-point routing and itinerary information, making it easier for regular users as well as new users – especially visitors – to take advantage of public transportation. Users are prompted for origin and destination landmarks, intersections or street addresses and desired departure or arrival time and the system provides trip instructions that includes travel times and fare information. LogicTree’s trip planners in Washington, DC and Los Angeles each recognize over 1 million distinct addresses.
Agencies that have turned to SmartCard fare systems need to provide customer service to their subscribers with account management services that include balance inquiry, reporting lost or stolen cards, non-working cards, balance transfers and general information. LogicTree streamlines the delivery of these services, enabling agencies to maintain a consistent call center staffing while continually to expand their smartcard customer base.
To ensure the most efficient and economic delivery of services to paratransit, non-emergency medical and ADA transportation customers, LogicTree provides outbound “night-before” trip notification and confirmation as well as imminent arrival notification. This application also provides users with ability to make inbound scheduled trip inquiries, cancellations and to make new trip reservations.
This LogicTree application supports the efficient scheduling of operator resources, presenting drivers with the ability to inquire and confirm upcoming trip assignments.
