LogicTree, LLC's patented Multi-Channel Communication Platform (MCP) works with your data to build a customer information delivery system as part of a customer service automation initiative. The LogicTree, LLC MCP™ provides the flexibility to ingest multiple forms of data using inbound and outbound communications channels, creating a common platform for personalized multi-channel communications for your customers. The LogicTree, LLC MCP™ is supported by the VoxLinx™ Media Gateway technology, which gives you the ability to deliver data in the formats that end users prefer via the following communication channel options:
Enhance call center operations and enable agents to deliver a high level of customer service by augmenting the live-agent with automated services. Once callers are passed to a live agent, Computer Telephony Integration (CTI) passes information provided by caller to the live-agent’s screen, speeding up the delivery of service and enhancing the customer experience.
Automatic Speech Recognition (ASR) technology give callers the option to input information via voice or touch tone on their phone’s keypad, and receive automated responses that is linked to your data. Additionally, outbound communications can be delivered via phone.
Outbound SMS capability provides the option to establish automated SMS data communication tied to personalized preferences. Inbound SMS enables customers to input specific criteria to access information such as scheduled arrivals
Email notifications can be tied to certain events and personalized preferences so that users can receive proactive notification tied to data that is relevant to their travel plans receive.
Integrates your data into a seamless web experience The process also includes site optimization of content for mobile browsers.
Mobile applications designed to provide user-friendly and distraction-free means to retrieving location-based or personalized traveler information. Information is pushed to the traveler audibly, in a list, or on a map.
Update social media feeds like Twitter or Facebook as part of a unified outbound notification process.
Support for QR code technology as a means for travelers to obtain information.