VoxLinx™ Media Gateway Integrated Features
The VoxLinx™ Gateway platform incorporates a number of unique, technologies that add up to a superior media gateway solution. VoxLinx's integrated features eliminate the need for additional third party components, resulting in substantial cost savings and faster implementation.
Components include:
Extreme Recognition Framework™ (XRF)
All LogicTree, LLC solutions are delivered on LogicTree, LLC's VoxLinx™ infrastructure. VoxLinx™ XRF (Extreme Speech Recognition Framework™) allows handling of massive and complex grammars with the highest rate of recognition and accuracy, preserving customer satisfaction while offering a high rate of automation at the same time.
Multi-Modal Communication Technology (Simultaneous Voice & Data)
LogicTree, LLC offers the only fully Multi-Modal communication solution in production today that allows callers to interact simultaneously via voice, web browser or other screen/display. For example, a caller could call a trip planning system, tell VoxLinx™ the origin and destination, and have VoxLinx™ send a map to their computer browser or smartphone. We call this Mobile Multi-Modal technology or M3T.
Session Persistence™ (Maintain Contact Persistency)
If a inquiry is accidentally dropped or interrupted, the inquiry can be resumed from the point where the interruption occurred. The Session Persistence function automatically continuing the interaction from the point of interruption.
Data Release (Operator Handoff to VoxLinx™)
Once the agent completes the caller's request, the agent has the option to release the caller back to VoxLinx™ to continue the customer service requests or provide additional information, all while retaining the intention and the state of the call at all times. Valuable agent time is not required to read information back to the caller or form fill questions that otherwise can be efficiently handled by VoxLinx™.
Flexible Intelligent Architecture
Since our technology is built on open standards, we are able to support analog (POTS), digital (most variants of ISDN PRI) and VoIP (SIP/RTP) systems. Our hosted customers enjoy the benefit of virtually unlimited capacity that is utilized automatically in instances of unforeseen circumstances of high usage.
The VoxLinx™ platform also provides the following additional functionalities to help customers most efficiently manage their call centers
Dynamic Network Load Balancing:
VoxLinx™ constantly monitors the call volume and distributes calls in the most balanced and efficient manner.
Multiple Site Management:
VoxLinx™ can Manage call distribution to multiple centers, including distributed home-based operations.
Web-based Management Tools:
VoxLinx™ offers real-time visibility for local or multi-site operations and provide valuable information through detailed statistics, trending, call monitoring and recording.
