Welcome to LogicTree, the leading provider of speech-enabled business automation and Call Center solutions.
First generation Interactive Voice Response (IVR) systems provided a significant jump in usability to call centers. However these IVR systems were limited because they required callers to interact via the telephone touch pad. Newer IVR software vendors have used advances in speech recognition technology to reduce key pad usage, but the nature of IVR software as a “bolt on” system has limitations in its functionality and ability to interact naturally with callers.
LogicTree's VoxLinx™ platform has evolved beyond the limitations of IVR software by integrating enhanced functionality and speech recognition into a carrier-grade telephony switching platform. This union lets callers use VoxLinx™ as a “voice browser” to access information locked up in call centers’ backend systems, without the need of a human operator. The result is a natural speech-driven business process that is highly automated -- satisfying to both your caller and your budget.
The VoxLinx™ platform relies on standards-based technologies that have the flexibility and scalability to be virtually "future proof" and is IMS ready. This true Multi-Modal platform also allows your callers to interact simultaneously using either voice or display.
We have successfully provided speech-enabled solutions to large and mid-size call centers across a wide variety of industries. Visit our Solutions Center to learn about our Transit and Transportation Solutions, Directory Assistance Solutions, and Enterprise Call Center Solutions.
To learn more about how LogicTree's solutions can help your organization evolve beyond an Interactive Voice Response system, or to schedule a demo, please contact us today.
